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AI agents
ConceptAn assistant for your customers or staff, built around your own information and processes.
Teams spend hours answering the same questions, searching for information and moving details between tools. A generic chatbot does not know your business, and handing a task to software feels risky without clear limits and a record of what it did.
This is a concept. It shows the kind of system we can design and build for your organisation; it is not a released product. The features below are possible feature areas, not a list of features that already exist.
Possible feature areas for this type of system. We confirm the final scope with you during planning.
Draws on your documents, help pages and data, so replies reflect your business.
Creates records, updates statuses and sends messages in the systems you already use, within limits you set.
Passes complex or sensitive requests to a person, with the conversation attached.
Asks a person to approve the actions that matter before they happen.
A record of what was asked and what the agent did, available for review.
Website chat, in-app or messaging channels, and an admin area to manage the agent's knowledge and rules.
These depend on your requirements, so we do not publish fixed terms here. Tell us what you need and we will confirm what is possible.
An AI agent can get things wrong, so we design it with clear limits, a hand-over to people and a record you can review. What it may and may not do is agreed during planning.
Tell us about your organisation and what you need. We will discuss the requirements and identify a practical way forward.